Privacy Policy

We take your privacy and the security of your data very seriously. This document outlines the data that we do store about you and exactly what we communicate to any 3rd parties such as credit card processing services and software service providers.

We will make all commercially reasonable attempts to protect the privacy of data you enter into the service. This includes encryption of data in between you and the service, commercially reasonable efforts to secure the machines the service operates on, and legal and technical means to restrict access to data to only persons authorized by You or Us. We do not warrant that these measures will necessarily satisfy any particular legal requirement in your jurisdiction. Developer will not expose data which you enter to other parties with the following exceptions:

  • The service is hosted on servers provided by Heroku, a service which the developer has contracted for the purpose of hosting the system. Servers are physicially located in the EU.
  • We will, in the ordinary course of service, transmit data regarding emails to Mailgun, a service which Developer has contracted to provide outgoing email capabilities to You. Data transmitted to the Mailgun service is subject to their privacy policy.
  • We will, in the ordinary course of service, transmit some basic details such as your username, email address, name and company name to Intercom.io for the purposes of providing interactive support and notifications within the system. Data transmitted to the Intercom service is subject to their privacy policy.
  • The public site (www.practiceflow.co.uk) makes use of cookies to track repeat visits to the site. We also use Google Analytics to analyse the performance and metrics of the site.
  • Developer will obey lawful instructions to disclose information issued by any competent jurisdiction.
  • Developer will obey lawful instructions to disclose information, about any party which you record information about or contact, to their own persons, or their legal representatives, on proof to Developer's satisfaction about their identity. Developer will likewise correct or remove information on file about them at their request.

Amendments

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email prior to the change becoming effective. You are bound by any changes to the Privacy Policy when you use the Website after such changes have been first posted.

Contacting Us

If you have any questions about this privacy policy we would be happy to discuss them with you. Please contact us at support@practiceflow.co.uk.