Terms and Conditions

If you have any questions about these terms and conditions we would be happy to discuss them with you. Please contact us at support@practiceflow.co.uk.

These Terms and Conditions are a legal document designed to protect your rights and the rights of Stefan Haflidason (hereafter, the Developer), with regards to the PracticeFlow service, software, documentation, and incidental intellectual property (hereafter, PracticeFlow). Using PracticeFlow constitutes acceptance of these terms — if you do not consent to the terms, please contact the Developer to have your account canceled and further charges against your card stopped.

Description of Service and Parties

PracticeFlow is a service consisting of an online system which provides a means for the management of an accountancy practice, particularly the management of deadlines. PracticeFlow can be accessed through its website.

Description of Agreement

These terms and conditions are available online at https://www.practiceflow.co.uk/terms-and-conditions - we may update them at any time, with no notice to you. Continuing to use the service after we have updated them constitutes acceptance of the new Terms and Conditions.

Payment

In return for your use of the service, You agree to pay Developer a monthly fee, in advance, for your use of the service. The monthly fee depends on which subscription plan you sign up for, and is disclosed prominently on the Pricing page and the interface of the website. Developer hereby agrees to waive the monthly service fee for the first month of your use of the service. If you do not cancel your account within one month of creating it, Developer will charge your credit card for the next month's monthly service fee on the anniversary date of your account creation, or (if that date does not occur in the given month) on the last day of the month. You will be charged thereafter on a monthly basis.

Plan Levels

There are several subscription levels. The level you subscribe to determines what features of PracticeFlow you may use, and how much of some particular features you may use (a quota). Developer reserves the right to change subscription level features, quotas, and pricing at any time, with or without notice. Developer pledges that, in the case of quotas and pricing, if a change would be detrimental to you, Developer will allow you to continue with your previous quota/pricing for a period of at least six months from the date you are notified of the change. Quota has no value, does not accrue over time, and is not refundable if not used.

Intellectual Property Rights:

All rights in PracticeFlow, the website, and related documentation are owned and/or licensed by the Developer. You are hereby granted a non-exclusive right to make use of the service, and (if appropriate) to interoperate with the service through such mechanisms as we may provide for you to do so, in consideration of your payment of the monthly service fee. Your license to use the service does not entitle you to ownership of the underlying intellectual property.

Prohibited Actions

You are forbidden from:

  • Using the service in a manner contrary to the law.
  • Using the service in any manner which disrupts Developer's operations or any other users' use of the service.
  • Importing, entering, or storing contact details in the service for any person from whom you do not have explicit consent to record contact details.

Taking any forbidden action with the service immediately terminates your license to use the service.

Termination Of Service

Developer may terminate your use of the service at any time, for any reason. Developer may deny anyone use of the service at any time, for any reason. You may cancel your use of the service at any time by sending an email to support@practiceflow.co.uk.

Regardless of which party terminates the use of the service, unused time immediately expires, and is not eligible for a refund except as described below.

Refunds

The Developer offers full refunds on request for up to 30 days past the transaction date. Refunds after that period will be at the sole discretion of the Developer.

Limitation Of Liability

THE SERVICE IS SOLD “AS IS” AND “WITH ALL FAULTS”. THE DEVELOPER MAKES NO WARRANTY THAT IT IS FREE OF DEFECTS OR IS SUITABLE FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL THE DEVELOPER BE RESPONSIBLE FOR LOSS OR DAMAGES ARRISING FROM THE USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. THE CUSTOMER IS SOLELY RESPONSIBLE FOR ENSURING THAT THEIR USE OF THE SOFTWARE IS IN ACCORDANCE WITH THE LAW OF THEIR JURISDICTION.

Privacy

Please see our separate Privacy Policy document for details of exactly how we use and protect your data.

Service Level Agreement

The Developer does not warrant that your access to the service will be uninterrupted.

The Developer will make commercially reasonable efforts to respond to all inquiries within 24 hours. Your use of PracticeFlow does not entitle you to support in real time or support via any particular communications channel, including over the telephone, except at the Developer's sole discretion.

The Developer may offer you the opportunity to purchase a separate Service Level Agreement, for an additional fee, as a separate contract.